Delivery and Returns

1.1 Once a valid purchase has been completed, Rita International will thereafter transmit a confirmation email to the registered email address of the customer intimating the scheduled date of delivery of customers purchased items.

1.2 Thereafter the purchased goods from our warehouse will be taken to the nearest Blue Dart Office where a delivery request will be placed.

1.3 Rita International will make every effort to carry out deliveries through Blue Dart on the given date. The delivery date provided to the customer is an estimate given in good faith. If Rita International finds subsequently that the estimate is inaccurate, Rita International will endeavor to inform the customer using the registered contact numbers and/or email address of the customer.

1.4 Once the delivery request is made , Blue dart will offer us links and details to track the status of the order, which will then be delivered to your email Id.

1.5 Deliveries will be made within 10 days to 3 weeks depending on the purchased goods from the date of realization of purchase order amount. The customer hereby agrees to make adequate arrangements for smooth carriage of the purchased items by the carrier from the main gate of the customer premises to customers doorstep. Rita International will not accept cancellation at the time of delivery on the grounds of inaccessibility to the customers desired location(e.g. doorway too small, insufficient space to maneuver the purchased items through the premises, road inaccessible to delivery van, etc.), subject to the general right of the customer under the cancellation clause below.

1.6 Rita International will make further attempts for delivery to the customers desired address. In case the delivery does not happen and the orders are returned, Rita International reserves the right to cancel the order and retain a charge in some cases .
The customer hereby agrees that the title to such purchased goods shall pass on to the customer once the goods are delivered by Rita International to the purchaser.

1.7 Rita International provides Free shipping all across India. Rita International reserves the right to revise prices in future.

2 Cancellation & Returns Procedure

2.1 The customer may cancel the purchase order before the dispatch of purchased goods . If the customer chooses to cancel the purchase order after the dispatch of the purchased item, then the following procedure will apply:
For return of the purchase items, the customer should contact the customer care department of Rita International at support@ritainternational.com within 7 days of delivery. Rita International can levy an appropriate collection charge if found applicable.

2.2 In case the reason of return is delivery of wrong items (delivered items different from ordered / described, poor quality of delivered items etc.). The Rita International will fully refund the collection charges and further arrange suitable replacement(s) at its own cost. Any refund of the purchase amount will only be at the discretion of Rita International , but customer satisfaction will be top priority in such a case.

2.3 In case of refund, the refund will be made on the same mode with which the payment was made, after deducting the appropriate collection charge, once the items has been received back in good shape by Rita International.

2.4 If it is found by Rita International that the returned items are not in good condition, then Rita International reserves the right to refuse any refund / replacement.